Australia's largest retail bank, CBA, has launched their new "branch experience program" in Brisbane, which sees their banks offering a much more personalised, concierge-type service.

As part of this new program they have a concierge who directs customers to the right desk, offers them free tea or coffee, childrens' areas, internet banking terminals and even coin-counting machines. It seems customers like using these more than going straight to the counter. The banks will also be offering pods, instead of the normal long counters, where clients can interact face-to-face with staff rather than behind a glass screen. The banks will also be starting with flexible opening hours whi... More »

The Luxury Institute has come up with the top 10 most popular myths of wealth and luxury. We thought it would be worth sharing with you & discovering your thoughts.

The Luxury Institute Top Ten Myths About Wealth And Luxury (original press release)

1. The wealthy made their money easily and spend their money easily

Most wealthy individuals spend far more hours working, embrace far more risk, and create far more value for society than their mainstream counterparts. Even today, for most, it still takes years of immense sacrifice to achieve wealth. Wealthy consumers are therefore very value conscious and discerning when they buy luxury goods and services. As a luxury provider, you need to recognize... More »

According to  a recent dicussion on MarketPlace, individuals are entering the luxury market younger - much younger. There is little doubt in my mind that children of all ages seem to be drawn towards the higher end of the products & services market. With role models such as Jennifer Lopez, P Diddy, Christina Aguilera to mention a few - can we really be all that surprised?